A plumber checking the plumbing beneath a sink
33 Helpful AnswersMaster Plumber MP6442Plain Language

Field Notes from Robert

Real plumbing questions.
Straight answers.

I answer the questions people ask me about leaks, toilets, drains, water heaters and bathroom projects. Start with the short answer, then open the field note if you want more detail.

Helpful plumbing information

Find the question that sounds like yours.

My short answer comes first. Open “What I would look at next” for a little more context, or use the full Field Note link when I have written a deeper answer.

Showing 33 answers

From the field

Leaks & Water Lines

When water shows up where it should not, I first work out whether it is still moving, what can be shut off and where the highest wet point is.

Plumbing repair

What should I do if a pipe is leaking?

Robert's short answer

If you can do it safely, stop using the nearby fixture and close an accessible shutoff or the home's main water valve. Keep clear of hot water and electrical equipment, then call or text me with one wide photo so I can see the pipe and the area around it.

What I would look at next

A small-looking leak can travel along a pipe, soak a cabinet or reach a ceiling below. I want to know whether the water is spraying, steadily running or only appearing when a certain fixture is used.

Do not force an old valve that will not turn normally. Containing the water with a pan or towel while you get help is better than breaking a valve and making the leak larger.

Why did my water pressure suddenly get low?

Robert's short answer

Low pressure at one faucet usually points me toward that fixture. A change throughout the house can involve the supply, a shutoff, a pressure regulator or a leak, so I first ask whether it changed everywhere or only in one room.

What I would look at next

I also want to know whether the change happened all at once, after another repair or slowly over time. Those details help separate a clogged aerator or fixture problem from something affecting the whole house.

Can a plumbing leak make my water bill go up?

Robert's short answer

Yes. A toilet that quietly refills, a dripping fixture or a water-line leak can use water without making a dramatic mess. I start with what changed and which fixtures may be cycling when nobody is using them.

What I would look at next

A higher bill does not tell me where the water is going, but it is worth paying attention to. Damp cabinets, soft flooring, a wet spot in the yard or the sound of water when the house is quiet are useful clues to mention when you call.

How can I tell if I have a hidden water leak?

Robert's short answer

A musty smell, stained drywall, soft flooring, a warm spot, an unexplained wet area or an unusual increase in water use can all be clues. None of those proves the location, so I look at the pattern before opening anything up.

What I would look at next

Tell me when you first noticed it and whether it changes after a shower, toilet flush, dishwasher cycle or rain. Timing can help me narrow the search without guessing at every pipe behind the wall.

Why do my pipes bang when the water shuts off?

Robert's short answer

A bang when a valve closes may come from water stopping quickly or from piping that is not held as firmly as it should be. I want to know which fixture causes it and whether the sound is new before deciding where to look.

What I would look at next

A washing machine, dishwasher or quick-closing faucet can make the symptom easier to notice. A short video with the sound is helpful, but I still need to see the piping and pressure conditions before saying what is causing it.

From the field

Toilets, Faucets & Fixtures

The sound, timing and exact place water appears usually tell me more than the age of the fixture by itself.

Toilet and faucet repair

Why does my toilet keep running?

Robert's short answer

Most of the time, a toilet keeps running because something inside the tank is not sealing or shutting off the way it should. A worn flapper and a tired fill valve are two common causes, but I like to see what the toilet is actually doing before I start replacing parts.

What I would look at next

If it runs nonstop, the tank may not be reaching its shutoff point. If it gets quiet and refills again later, water may be slipping past the flapper. A short video after a flush often tells me more than a long description.

Read the full Field Note →

Why is my toilet leaking around the base?

Robert's short answer

Water at the base may come from the toilet seal, a loose or rocking toilet, the supply connection or the tank above it. If the water shows up after flushing, stop using that toilet until the source is checked.

What I would look at next

I dry the area and watch where the water first appears. Water can run down the side of the bowl from above, so a wet floor does not automatically mean the floor seal is the only possible cause.

What should I do if my toilet is overflowing?

Robert's short answer

Stop flushing. If the toilet's shutoff is easy to reach and turns normally, close it gently. Once the water is contained, I need to know whether this was a one-time blockage or a toilet that has been giving you trouble.

What I would look at next

Keep people away from the water and protect nearby flooring if you can do that safely. If more than one drain or toilet is backing up, tell me right away because that can point to a problem beyond one fixture.

Why does my faucet keep dripping after I turn it off?

Robert's short answer

A worn cartridge, stem, seal or valve seat is often involved, depending on the faucet. I also look at the fixture's overall condition and whether dependable replacement parts are still available before recommending repair or replacement.

What I would look at next

A photo of the whole faucet and any brand marking helps me identify what you have. Do not force the handle tighter to make the drip stop because that can damage parts that were not causing the original problem.

From the field

Kitchen Plumbing & Drains

Under a kitchen sink, several water and drain connections sit close together. I trace the problem before deciding which part actually needs attention.

Kitchen plumbing repair

What should I do when my garbage disposal stops?

Robert's short answer

Turn the wall switch off, keep your hands out of the disposal and do not take anything apart. If the unit has to be handled, its power needs to be disconnected first. A hum may point to a jam. If it leaks or the sink will not drain, I also look at the plumbing around it.

What I would look at next

A hum, a click and complete silence are different clues. I also ask whether the sink is holding water and whether the leak is coming from the disposal body or a connection beside it.

Read the full Field Note →

Why is my sink leaking underneath?

Robert's short answer

Water underneath a sink may be coming from a supply line, faucet connection, drain fitting or disposal. It can travel along a pipe or cabinet edge, so the first wet spot is not always the source. I trace where the water begins before I decide what needs to be tightened, repaired or replaced.

What I would look at next

Water follows pipes and cabinet edges. I dry the area and trace the highest wet point instead of tightening every fitting I can reach. One wide photo and one close photo usually give me a useful starting point.

Read the full Field Note →

Why does the same drain keep clogging?

Robert's short answer

A clog that returns may mean the restriction was never fully cleared or that something farther down is affecting the drain. I want to know whether it is one fixture or several before recommending the next step.

What I would look at next

Tell me how long it stays clear, what seems to trigger it and whether another fixture gurgles or backs up at the same time. That pattern helps me avoid treating a larger drain issue like a simple sink stoppage.

Why are my drains making a gurgling sound?

Robert's short answer

Gurgling usually means air is moving through the drain differently than it should because of a restriction or venting issue. Whether it happens at one fixture or several helps me judge how far the problem may extend.

What I would look at next

Notice whether the sound happens when that fixture drains or when a different toilet, sink or appliance is used. That simple detail can point me toward the part of the system I need to check first.

Should I use chemical drain cleaner on a slow drain?

Robert's short answer

I would rather know what is slowing the drain than keep pouring chemicals into it. They may not clear the actual restriction, and they can leave harsh material sitting in the line for whoever has to work on it next.

What I would look at next

Do not add another cleaner or mix drain products. Stop using the fixture if it is backing up or leaking, and tell me exactly what product was used and when before I handle the drain.

From the field

Tank Water Heaters

With a tank heater, I want to know what changed, where any water is coming from and whether the tank is still meeting the house's normal demand.

Tank water heater service

Why is my water heater leaking?

Robert's short answer

Water around a heater can come from a connection, valve or the tank itself, and it may collect in the drain pan. I confirm the source first because a leaking tank usually changes the conversation from repair to replacement.

What I would look at next

Stay clear of standing water near electrical connections and do not touch hot pipes or fittings. If you can take photos without stepping into water or reaching around the heater, send one of the whole heater, the highest wet point and the model label.

Why do I have no hot water?

Robert's short answer

No hot water can come from a gas or electrical supply problem, a control, a heating part or another problem inside the heater. Tell me whether the water is completely cold or only turns cold too quickly because those lead me in different directions.

What I would look at next

I also ask whether the problem started suddenly, whether the heater is gas or electric and whether you see an error light, leak or tripped breaker. Do not keep resetting a breaker that trips again.

Should I repair or replace my water heater?

Robert's short answer

I don't make this call from the age of the heater alone. I look at what failed, where any water is coming from, the condition of the tank and whether the heater is still keeping up with the home. Some problems are good repair candidates. A leaking tank usually changes the conversation.

What I would look at next

A serviceable part may be worth repairing when the rest of the heater is in decent shape. Water coming through the tank body, advanced corrosion or repeated failures can move replacement higher on the list.

Read the full Field Note →

Why does my water heater run out of hot water so quickly?

Robert's short answer

The cause may be household demand, a failed heating component, buildup inside the tank or a heater that no longer fits the home. How long the water stays hot and whether the change happened suddenly are useful clues.

What I would look at next

Tell me how many showers or appliances are running when it happens and whether the first hot water is as hot as it used to be. I compare the symptom with the heater type, size and condition before recommending a fix.

Why is my water heater popping or rumbling?

Robert's short answer

Popping or rumbling can come from material collecting inside the tank, but not every sound near the heater comes from the heater itself. A short video with the sound can be useful if you can record it without touching the unit.

What I would look at next

I want to know whether the sound happens only while the heater is working and whether hot-water performance has changed. I still need to inspect the system before recommending service or replacement.

Why is my hot water rusty or discolored?

Robert's short answer

If only the hot water is discolored, I look more closely at the water heater and hot-water piping. If both hot and cold water are affected, the cause may be elsewhere in the property or supply.

What I would look at next

Check more than one faucet and tell me whether the color clears after running or stays the same. That helps me avoid blaming the heater for a problem that affects all of the water coming into the house.

What size water heater does my house need?

Robert's short answer

I size a water heater around normal hot-water demand, how many fixtures may run together and the type of system being installed. Square footage alone does not tell me enough.

What I would look at next

The number of people in the house, back-to-back showers, large tubs and appliance use all matter. I also check the space, utilities and existing connections before settling on equipment.

From the field

Tankless Water Heaters

Tankless can work very well, but the unit, utility setup and way the family uses hot water all have to fit together.

Tankless water heater service

Is a tankless water heater right for my house?

Robert's short answer

Tankless can be a good fit, but I wouldn't call it an automatic upgrade for every house. I look at the available gas or electrical service, venting, line sizes, installation space and the amount of hot water the household actually uses.

What I would look at next

Two showers and an appliance running together can change the size and setup you need. I check gas or electrical capacity, line sizes, available space, and any venting or condensate drainage the selected unit requires.

Read the full Field Note →

Why does my tankless water heater go hot and cold?

Robert's short answer

Temperature swings can involve water flow, demand from other fixtures, buildup, an inlet restriction or a system fault. Send me the model, any error code and a description of exactly when the temperature changes.

What I would look at next

I want to know whether it happens at one faucet or throughout the house and whether another shower or appliance was running. That pattern helps separate a fixture issue from something at the heater.

Can I replace a tank water heater with tankless without changing anything else?

Robert's short answer

Sometimes the location works well, but tankless may require changes to gas, electrical service, venting, drainage or water lines. I check those items before anyone buys the equipment.

What I would look at next

A photo of the existing heater and the space around it gives me a starting point, but sizing and utility checks still matter. I would rather identify the real installation work up front than surprise you after a unit is on site.

Does a tankless water heater need maintenance?

Robert's short answer

Yes, but the right service depends on the manufacturer, installation and water conditions. I want the model information and the way the unit is installed before giving a specific recommendation.

What I would look at next

An error code, change in temperature or drop in flow is worth mentioning. Keep the manufacturer's information with the unit if you have it because the service steps are not identical for every model.

From the field

Showers & Bathroom Remodels

Bathroom plumbing goes better when the drain, valve, fixture and access decisions are made before tile and finish work lock everything in.

Custom showers and bathroom plumbing

When should I call a plumber during a bathroom remodel?

Robert's short answer

Call the plumber before the tile, cabinets and fixture locations are final. I want the valve placement, drains, supply lines, fixture requirements and future access worked out before the wall closes. That's a lot easier than moving plumbing after the finish work is done.

What I would look at next

A custom shower, freestanding tub, wall-mounted faucet or specialty drain can each change the rough-in. I want the actual fixture specifications before the work is covered.

Read the full Field Note →

What plumbing changes are needed for a tub-to-shower conversion?

Robert's short answer

I need to check the drain location, valve, supplies, available space and what is beneath or behind the existing tub. That inspection should happen before the shower base and tile plan are locked in.

What I would look at next

The finished layout may look simple, but the existing floor structure and plumbing determine how cleanly the change can be made. I coordinate the plumbing rough-in with the waterproofing and finish plan.

Can I move the toilet, shower or vanity during a remodel?

Robert's short answer

Possibly, but the direction and distance of the move, floor structure, drain and vent layout, and access all affect whether the new location is practical. I look at the existing plumbing before recommending a new layout.

What I would look at next

Moving a fixture a few feet on a drawing can be a much bigger change below the floor. I want to see where the lines can run and how they will remain serviceable before the room plan is final.

Should I choose my bathroom fixtures before calling the plumber?

Robert's short answer

Bring your ideas early, but do not lock everything in until the plumbing layout is checked. Before rough-in, I want the actual model numbers or specifications for valves, tubs, faucets and specialty drains.

What I would look at next

Fixtures that look similar can require different depths, connection locations and access. Having the correct specifications before the wall closes helps prevent expensive rework later.

Can my plumbing support multiple shower heads or body sprays?

Robert's short answer

That depends on the available water supply, valve capacity, pressure and hot-water system. I look at those pieces together before the wall is closed so we can see whether the proposed setup fits what the house can deliver.

What I would look at next

More outlets do not automatically mean better performance. I compare how many may run at once with what the existing house can deliver and what the chosen valve is built to handle.

Does Braden Plumbing handle the whole bathroom remodel?

Robert's short answer

I handle the plumbing portion, including drains, supplies, valves and fixture connections. I can coordinate my timing with the homeowner or the other contractors working on the project.

What I would look at next

My part is the plumbing. I do not take on the whole remodel as a general contractor, and I do not do new construction. I make sure the plumbing work fits the plan and is handled at the right point in the project.

Why is the water pressure low in my shower?

Robert's short answer

Low flow at one shower may involve the shower head, valve or that fixture's piping. If pressure is low elsewhere too, I look at the house supply and pressure before blaming the shower.

What I would look at next

Tell me whether both hot and cold are affected and whether the change happened suddenly. If the shower has several outlets, I also want to know which ones are running when you notice the problem.

Why is my shower drain slow even after I clean the top?

Robert's short answer

A slow shower drain may still have a restriction below the part you can see. I also pay attention to gurgling, odors and whether another nearby fixture drains slowly because those clues can point beyond the shower itself.

What I would look at next

Do not keep adding different drain chemicals. Tell me what has already been used and whether the water backs up only during a shower or stays standing afterward.

A quick reminder

Your house still needs its own answer.

These are general observations from the field, not a diagnosis of your plumbing. The way a pipe, fixture or heater is installed can change the answer. If something does not look or feel safe, stop using it and have it checked.

Braden Plumbing, LLC

Still not sure what is going on?

Call or text me with your city, a short description and a clear photo if it helps. I will tell you whether it sounds like work I handle.